If conditions are not met, ChargeTech reserves the right to refuse the return or to charge a restocking fee of 20%. Please carefully read the conditions below. Please allow 7-10 business days for a credit to appear on your credit card statement. If payment was made by credit card, once we receive the product we will credit your account. Refunds on returned items will be issued in the matching payment form as tendered at the time of purchase, excluding freight charges. ChargeTech does not have an upgrade policy and cannot exchange for another product. You have the option of receiving a refund for the full amount of the original purchase price or exchanging the item(s) for warranty issues. (See “How to return an item” below.) Exchanges and Refunds All return items must be in new and unused condition and in original packaging. Claims for damaged or missing items must be received within two business days of receipt of merchandise. If, for whatever reason, you are dissatisfied with your purchase, you can return it to ChargeTech within 30 calendar days of purchase. Return deadlineĪt ChargeTech, our priority is to make certain of your 100% satisfaction with your purchase. We are available Monday - Friday from 9:00 am to 4:00 pm, PT. To return an item, please visit us online at for assistance, or call (888) 250-8756. We cannot accommodate rushed artwork production, printing, or application, but do offer rush delivery with an added surcharge. Orders with Custom Branding will ship out within 14-20 business days after artwork submission for self-application. Simply email to inquire about this service. If you do not have an in-house graphic designer, we offer basic graphic design and logo placement for an additional cost. ![]() ChargeTech is not liable for misprinted artwork due to user submitted artwork error. ![]() Once your artwork is applied on the template, submit your artwork to Adobe Illustrator file format (.Ai) and PDF format with your order number in the subject line.Please note that we cannot accept files that are not properly submitted according to our guidelines and template. There's a video below on outlining text.Īllow for a ½ inch bleed over the trim line. There's a video below on embedding images.īe sure to also create “outlines” for all of your text. Step 2Īpply your artwork design to the downloaded template using Adobe Illustrator.ĭo not modify the locked guidelines layer and be sure to “embed” all linked images/files. ![]() Download the template(s) for the product. The download link will appear when you select Yes under Custom Branding above.
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